Refund & Cancellation Policy
Refund & Cancellation Policy
1. Order Cancellation Policy
You have the right to cancel your order at any time before order preparation has started in our kitchen. Once kitchen preparation has begun, orders cannot be canceled. To cancel an order, please contact our support team immediately via phone or direct customer care channels.
2. Refund Guidelines (By Payment Method)
Online Payment Orders: In the case of a successful, timely cancellation (before preparation begins), or in instances where an item is unavailable or incorrectly processed by us, your refunded amount will be held with us as a store credit for future transactions and adjusted accordingly on your next order.
Cash on Delivery (COD) Orders:
Unjustified refusal to accept a COD order at your doorstep upon delivery is unacceptable. Failure to accept confirmed COD deliveries may result in immediate suspension or permanent blockage of your account for future order placements. To prevent account restrictions, customers must reach out to us well beforehand to cancel an order with a valid and genuine reason before kitchen preparation commences.
3. Wrong, Missing, or Defective Orders
If you receive a wrong order, missing items, or defective food goods, please report the issue to our staff/customer service immediately upon receipt. Upon verification, we will arrange for item replacements, adjustments, or suitable resolution for your order.